They are by far the biggest rip off I have ever seen. Do not use these crooks. About a year ago they sold me an air conditioner for about double it's legitimate price (i knew i was getting suckered, but i didn't realize how badly). It looked used when they brought it, but I assumed it might be too cynical. NOPE. it broke down within a year. so I called them this week to try to get it fixed, and on warranty, cause i assumed there was a warranty. Well, the idiot repairman tried to tell me that every part was on warranty except the one that was broken. Yeah, right!. he didn't even open the thing to look and see what was wrong, but just went by my description and told me some sorry story about how this model is known to brake down like this. Then he adjusts the settings, and tries to charge me $118. these guys are crooks, trust me. In the end he doesn't charge me cause i told him he didn't do a damn thing, so he tries to give me some idiotic excuse for why he can't fix the air conditioner that he never looked at, saying the parts were not available. but that he could fix it for $500 later if i wanted (remember, it is not on warranty). I told him i didn't want his ""help"", and asked him to leave. It turns out that when he was adjusting the settings, he flipped a switch that turned the heat off, so the machine was just blowing air. This guy had no clue what he was doing, a total moron. never use this HeatCool, they are total crooks!!!