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Sears Auto Center - 5 Reviews - 8060 Renaissance Pkwy, Durham, NC - Auto Parts Reviews - Phone (919) 544-5570

Sears Auto Center

8060 Renaissance Pkwy
Durham, NC 27713
(919) 544-5570
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Sears Auto Center - Durham, NC
Sears Auto Center - Durham, NC



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All reviews seem negative


Recently purchased new tires from Sears. Initially, everything seemed fine. On-sale tires, quick to put on. Within 12 hours of the new tires being placed, I had a flat. AAA ch...

Don't ever go here. 11/22/2011

Recently purchased new tires from Sears. Initially, everything seemed fine. On-sale tires, quick to put on. Within 12 hours of the new tires being placed, I had a flat. AAA changed flat, and immediately, we took the car back to Sears (on a Saturday). First, we were told the stem valve was loose. 4 hours later, we were told the tire was manufactered wrong, and a new tire would be in on Monday. Come Monday afternoon, after Sears had the car for 6 hours, we were called and told that there was a puncture in the side wall. Because that was completely different from what we had first been told, I told the tech. to not spend any money on the tire, and to double check with another tech. 2 hours later, I called back, and was told that it was "patched".... which is funny, because you are not supposed to patch a puncture in the side wall. The tech told me it would cost "about $20". Also frusterating, because we heard 4 different stories in 3 days from 4 different people. After speaking to the manager, I am still unclear about what exactly went wrong. Never got a new tire. I will never go to Sears for any car repairs, ever. Pros: null Cons: null more

10 quarts 9/12/2010

They put 10 quarts of oil in my engine. It holds 5. As a result, oil was sucked into the intake and fouled the spark plugs. more

Stay the hell away from here 7/26/2010

Well, the review BEWARE wrote before is the same thing I have to say - wrong (either incompetent or crooked) diagnosis and you leave there with the same problem you had coming in. Pros: none Cons: charge you for unnecessary repairs more

Poor service, faulty part, long wait times. 2/8/2010

I recently went into sears auto center for an oil change and headlight replacement. I was helped by someone who checked my car in and gave me a price estimate for the two service requests. He gave me a time estimate of 30 to 45 minutes but assured me that he would call me as soon as the work was done as I had other errands to run that afternoon. About 20 minutes later a service representative called to tell me that I did not have any coolant in my car and that I needed new wiper blades. I agreed to the wiper blades but was leery about the lack of coolant. I waited around for another 40 minutes without getting a phone call so I decided to return to the sears. My car was sitting finished and no one had ever notified me of the service being complete. As it turned out talking to a different rep that I did in fact have coolant in my car but they wanted to do a complete coolant exchange which was never mentioned. Pros: convenient location, good prices Cons: poor customer service, very long wait times more

BEWARE 8/19/2009

I stopped by Sears to get an oil change because I had a gift card (which I got because I purchased $600 worth of new tires at Sears weeks earlier). A few days later I noticed an oil leak, so I went back to the shop. They took my car in right away and said - "this is the car with the stripped out oil plug from last week". I said no one told me about it! The manger showed me the comment section on their system where it said "oil drain PLUG is bad - needs replacing very soon". Then the manager said... "actually its your oil pan that needs replacing". They recommended I not drive it, so they kept my car overnight - making it hard to get to work the next day. The manger called the next day and quoted me $350 for the job, so I decided to get a second opinion at a local shop. Turns out... Sears tried to scam me. All I needed was a new oil PLUG which cost me $15. I even have the old bad oil plug as proof that it was bad and not the pan. BE CAREFUL!!!! Pros: Hours of service Cons: Selling you what you don't need more
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Owner Message

  • TodayÕs on the go lifestyle shows no signs of slowing down, so look to Sears Auto Center to make sure your go to vehicle keeps up with the pace. We have the essentials Ð tires from Goodyear, Michelin, Bridgestone, BF Goodrich and many other great priced tire brands; automotive repairs and services like oil changes, alignment and brakes; car batteries from top brands like DieHard and Plus Start; and power sport, lawn & garden and marine batteries by DieHard. Stop by for all of your other automotive accessory needs Ð custom wheels, performance suspension, cargo carriers, trailer hitch accessories and other car electronics Ð and drive on to your destination safely and prepared for your next road trip adventure. Many of our automotive products can be purchased online and/or picked up at your local Sears Auto Center. For more information on any of our products, talk to a Blue Automotive Crew member and they will gladly bring you up to speed on the latest products and services to keep your vehicle running strong. Expert advice is also available online via our click to talk application or by contacting our 24 hour call center.
    ¥ Conveniently open 7 days a week, including evenings..
    ¥ Most Auto Centers are conveniently attached to a mall, allowing you to shop while you wait.
    ¥ Updates on the status of your vehicle via text message from your technician..
    ¥ Knowledgeable sales and service associates are ready to assist you with your automotive maintenance and repair needs and help answer any questions.
    ¥ Walk-ins welcome, appointments encouraged.
    ¥ Wide assortment of brands to choose from such as Michelin, Goodyear, Bridgestone, BF Goodrich, DieHard, Plus Start, Monroe and Thule.. Tires
    Batteries and Chargers
    Auto Center Services
    Custom Wheels
    Car Top And Hitch Carriers
    Automotive Basics
    Exterior Accessories
    Interior Accessories
    Under Car and Hood
    Outdoor Shelters
    Electrical Systems
    Hitches and Towing and Trailers
    Automotive Electronics
    Mechanics Tools
    Air Intakes & Fuel Systems
    Motorcycle and ATV
    RV and Camping
    Sears Auto Buying Program


  • Value-minded company offers tires, DieHard batteries and auto accessories. Services include oil change, belt replacement, brake repair and more.

  • 11/10/2008 Provided by Citysearch

Additional information

  • Payments:

    Visa, Master Card
  • Neighborhoods:

    Kentington Heights