Choosing Sears Home Improvement to install vinyl siding on my soffit and fascia boards was the worst decision I've made in a long time. Back in November 2017, Sears Home Improvement sent a subcontractor to do the work. The finished job was horrible and immediately contacted the subcontractor to fix the work but he never responded. I then contacted Sears a week later and told them to send an inspector to view his work. The inspector agreed with me and I was told that the job had to be redone because it was done so poorly. I talked with a representative at Sears and he told me they would retrain the subcontractor and send him back out to redo the job. I told him I didn't want that man back at my house because I feel he took advantage of me, the rep then told me Sears can't lose money. By this time I'm upset because he disregarded my feelings. When I called back to tell him I was not comfortable with his decision, he quickly told me they will get another subcontractor out to redo the job. This was back in December 2017. Fast forward to January 23, 2018 and no one from Sears has reached out to me for a possible date. Every time I call I'm transferred to different number and no one has apologized for the terrible customer service I've received. I should have shopped around and gone with a local company. If I could give 0 stars I would.