Well, this is not your Mama's Sears store, that's for sure. The service is good, but not what it used to be. And the quality of the merchandise is not what it used to be, either, particularly in the tool department. Craftsman has taken to outsourcing the manufacturing of all their tools, and so you're never quite certain what you're going to end up with. All in all, though, as far as clothing goes, they still offer name brands at the lowest prices you're likely to find.