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Sears - 3 Reviews - 13131 Preston Rd, Dallas, TX - Appliances Reviews - Phone (972) 458-3500

Sears

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13131 Preston Rd
Dallas, TX 75240
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(972) 458-3500
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Sears - Dallas, TX
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I have NEVER experienced worse customer service. This company does not care about you and will simply wait until the end of their shift before dealing with your issue. I took my c...

Absolutely Terrible Customer Service - Avoid Completely. 3/21/2012

I have NEVER experienced worse customer service. This company does not care about you and will simply wait until the end of their shift before dealing with your issue. I took my car in to have a flat tire checked out and after they aired it up I was told that there was not a problem. The tire went flat 2 days later. Pros: null Cons: null more

The Worst Experience Ever 4/8/2011

I went to get a new battery for my car and asked the auto staff if I could purchase the tool required to unscrew the top battery bracket, but they said they didn't carry the tool and I would have to go to the main store. They acted like it would be simple to find the tool. They told me the wrong tool and I was never able to find it even though I had assistance. I drove back home (30 miles) in my rental, hooked up the new battery (on top of the old) and drove back and asked to use the tool. They wanted to charge me for an installation fee. One employee was going to take out the screws but then the manager (a very rude fat black lady) began yapping at me, acting very arrogant and rude. Rather than defuse my frustration, she apparently wanted to create a yelling match. Not once did she apologize for my lost day (I had spent 4 hrs on this) or my experience. The employee who sold me the battery told me he understood my frustration. He responded appropriately. All I wanted was to get the proper tool to replace my battery. This lady was a disaster and she refused to stand clear of me as I was rehooking the battery to leave. I went to Mobil 1 where they were happy to remove the screws for me and they did not try to nickel and dime me. I will never go to Sears again. This experience shows why this company is in a downward spiral. Maybe if Sears hired competant managers instead of picking employees from Walmart to satisfy affirmative action BS, they might be able to get their act together. more

unprofessional 1/19/2009

The staff at the Auto Center at Valley View are unprofessional. I rather try to fix my car myself even if I don't know what the hell I'm doing or I can hire a 2 year old to do it for me. I'm not dogging all Sears Auto Centers, I'm sure they're great, but I recommend not to go to the one in Valley View. more
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Sears Auto Centers Offer Excellent Value & Guaranteed Low Tire Prices!

Owner Message

  • Today’s on the go lifestyle shows no signs of slowing down, so look to Sears Auto Center to make sure your go to vehicle keeps up with the pace. We have the essentials – tires from Goodyear, Michelin, Bridgestone, BF Goodrich and many other great priced tire brands; automotive repairs and services like oil changes, alignment and brakes; car batteries from top brands like DieHard and Plus Start; and power sport, lawn & garden and marine batteries by DieHard. Stop by for all of your other automotive accessory needs – custom wheels, performance suspension, cargo carriers, trailer hitch accessories and other car electronics – and drive on to your destination safely and prepared for your next road trip adventure. Many of our automotive products can be purchased online and/or picked up at your local Sears Auto Center. For more information on any of our products, talk to a Blue Automotive Crew member and they will gladly bring you up to speed on the latest products and services to keep your vehicle running strong. Expert advice is also available online via our click to talk application or by contacting our 24 hour call center.
    • Conveniently open 7 days a week, including evenings..
    • Most Auto Centers are conveniently attached to a mall, allowing you to shop while you wait.
    • Updates on the status of your vehicle via text message from your technician..
    • Knowledgeable sales and service associates are ready to assist you with your automotive maintenance and repair needs and help answer any questions.
    • Walk-ins welcome, appointments encouraged.
    • Wide assortment of brands to choose from such as Michelin, Goodyear, Bridgestone, BF Goodrich, DieHard, Plus Start, Monroe and Thule.. Tires
    Batteries and Chargers
    Auto Center Services
    Custom Wheels
    Car Top And Hitch Carriers
    Automotive Basics
    Exterior Accessories
    Interior Accessories
    Under Car and Hood
    Outdoor Shelters
    Electrical Systems
    Hitches and Towing and Trailers
    Suspension
    Automotive Electronics
    Mechanics Tools
    Air Intakes & Fuel Systems
    Motorcycle and ATV
    RV and Camping
    Sears Auto Buying Program

Editorial

  • Value-minded company offers tires, DieHard batteries and auto accessories. Services include oil change, belt replacement, brake repair and more.

  • 11/10/2008 Provided by Citysearch

Additional information

  • Hours:

    M-Sa 10am-9pm, Su 12pm-9pm
  • Payments:

    American Express, Discover, Master Card, Visa
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