I am disappointed with their service. Over the phone they are cordial and try to be helpful. I will give them that much. At the store, the floor attendant was helpful and nice. The person who rang up my purchase was sullen and seemed to be somewhat impatient. I was buying a dryer as a gift for my daughter and had forgotten her address. They said that they couldn't even make the sale without her address. I couldn't reach her by phone. They expected me to drive home, about 40 mi. one way, and come back to make the purchase. Luckily, they found her old address on the computer with her ph.# and we used that. I had to call the delivery people to change it to the correct address when I got home. It was scheduled for delivery the next day. When they called her to make the appointment, they refused to do anything but an evening delivery. With 5 children, 4 of which are teenagers, she is never home in the evening. So, they wanted to reschedule for the next day, with the same problem - only an evening delivery. I called and complained, insisting that evening delivery was impossible. They wanted to do weekend. For my daughter's family Saturday and Sunday are even more difficult. Finally, the lady I spoke with called the scheduling person and convinced them to do in the next morning. We'll see what happens then. I am not at all pleased with this service other than the lady I spoke with today. I will think hard before I ever use their store again.