This is the worst irresponsible travel agent I have ever experienced. They own me $60 hotel overcharge during our Grand Canyon tour since June 2007, I requested the refunds by calling them over 20 time ever since June. Now, it's Nov 2nd, they still haven't returned the money back. When I called the agent Ms. Song, and their head quarter, they always pushed the responsibility to other people, but never returned the money. I've never met any business been so dishonest and irresponsible. I already plan to ask an attorney to request the refund from them. This the the most unpleasent business experience I have ever had.
During the tour the tour guide was also very irresponsible and over charge each tourist. He never introduced the senory during the tour, his only job was collecting money. He even charged each tourist a $15 fees for the free show in Las Vegas. He also charged extra fee during entrance wherever we go, from Grand Canyon to other places. He refused to give the tourists the receipts so they don't have a prove to sue him. Luckly we kept our copy and this was the only prove to sue their abusive charge for tourist.