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Scrapbook Nook - 12 Reviews - 26129 104th Ave SE, Kent, WA - Scrapbooks & Scrapbook Supplies Reviews - Phone (253) 859-9040

Scrapbook Nook

26129 104th Ave SE
Kent, WA 98030
(253) 859-9040
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After reading reviews, I was a little apprehensive about shopping there. I called first and asked if this was the place that offered the free use of their die-cut machines on Mon...


I have to agree with the lack of friendly customer service at this store. The welcoming is hit or miss. But I can be in that store for nearly an hour and not be approached once. ...

Diappointing customer service. 10/25/2010

I have to agree with the lack of friendly customer service at this store. The welcoming is hit or miss. But I can be in that store for nearly an hour and not be approached once. I can walk in amongst them while their stocking or revamping a shelf display and even say excuse me because I stepped in front of them and not even have them acknowledge me. And that was one of the owners who did that. I will say, that if I approach them and ask a question I will usually get the help I need. Having worked in specialty retail (product aimed for a specific type of business such as scrapbooking) for close to 10 years, and in today's economy I would be bending over backwards to make every customer feel welcomed and make sure they not only found what they needed, but that I showed them related and new product as well. more

Customer service sucks 5/6/2010

I have stopped going to this store even thought they are the only store that sells 3 ring 12x12 binders. They have the rudest bunch of women I have ever met. Those reviews that claim that they greet every customer when they come into their store is a bunch fo BS. Yeah, they will greet you if you are white, other than that they will ignore you..I walked in and was ignored but the lady behind me (she was caucasian) they greeted her and even ask if they could show her anything. So, I no longer visit that store for my scrapbook need. more

Awesome customer service & great selection! 3/3/2009

After reading reviews, I was a little apprehensive about shopping there. I called first and asked if this was the place that offered the free use of their die-cut machines on Mondays. The person I spoke with was VERY cheerful, friendly, and helpful. She welcomed me to come down and use their machines for free. When I visited the store I was greeted by two employees and I was very pleased with how I was treated, and how helpful they were when I had product questions. I cut several shamrock shapes out for my cards for FREE and was delighted to have such a good experience. Their selection of scrap products is amazing and there is ample space to work on projects in the back. I would highly recommend this place. more

Stopped Going To Scrapbook Nook 12/23/2007

I have stopped going to Scrapbook Nook because the last two times I went in there looking for certain items, they were out of them and they acted like I was bothering them asking for these items. They suck at there customer service and are rude acting. I even delt with one of the owners at one of my visits. She acted like she was to busy for me. I was not thrilled. more

Great stuff BAD customer service 9/28/2006

I went to the scrapbook nook today ready to spend spend spend! I have heard nothing but great stuff about the store, well the stuff they sell. And today I learned first hand how many great items they have! But I asked for some kind of help I felt like I was being a pain. Then there was something that my sister and I was looking for (aunt paper and stickers) and we just could not find it. So she went up to ask for it. Lady says yeah we sell it. Then went back to what she was doing. I went up there when I was checking out and asked her if she could look because I really wanted to buy some. She said I know where it is and I know we have any. Needless to say I was disappointed at the service and not too sure if I'll go back. Thanks! more

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Fantastic Selection 4/4/2006

I've always enjoyed going to Scrapbook Nook. I LOVE their kid playing section. The kids are occupied and aren't getting into things, and I can take my leisurely time enjoying the store. I love their paper selection, as well as embellishments. I've never had any problems with the staff there and seem very willing to help when I've had a question. 2 thumbs up! more

Great Place to get creative! 10/14/2005

This is one of my favorite scrapbook stores. I can always count on them for great ideas, the latest papers and products, and friendly staff. There is a play area for my kids to play while I shop. Kind of crowded in there, so don't bring a stroller, but there is so much product to look at, make sure you have lots of time to spend looking! more

good selection, poor customer service 9/24/2005

I enjoy shopping at the Scrapbook Nook in Kent because they pack a lot of good scrapbooking supplies (especially stickers) into a small space. Recently, however, I went in to use their die cuts. Their policy is that you can't use the die cuts with a child, and you can't have a child in their play area while you use the die cuts. This drastically cuts down on the times I can go in to use their die cut (and hence my shopping there). more

Everything you need for scrapbooking! 8/30/2005

The only problem with scrapbooking supplies is that they are all so cute that the price becomes irrelevant. I find the products at Scrapbook Nook pricey, but no more so than other stores. And it has never stopped me from buying the perfect sticker or piece of paper. They offer great classes and a lovely "caged" area for kids so you can shop with both hands free. more

The place for paper 8/16/2005

This place has a great selection of paper for all of your scrapbook needs. They also have a full selection of stickers and just about everything you could need for scrap booking. There is also a nice play area for the kids to go while you shop the store and can feel more comfortable. Prices are about the same as most places, but sometimes you can find a deal. more

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The best scrapbook store! 8/10/2005

Scrapbook Nook is my favorite scrapbook store. There is a great selection of products to choose from, and they always have the latest and greatest. Their selection of patterned papers rivals any store I've found, they have everything from stickers to cardstock to die cuts both for purchase as well as for use in the store to all the metal accessories that are so hot right now. They have a great little kids' area so you can let your kids play happily while you shop, and a crop area that is perfect for getting together with friends and creating together (but be advised, the kids area is not for use by people who are using the crop area). They have archives of magazines offered at a discount which is very useful as you can get exactly the issue you wanted if you missed it before. The staff is friendly and knowledgeable; I look forward to seeing their smiling faces when I go in. They offer classes for the newest techniques and products as well. The Scrapbook Nook is a great store for any scrapbooker! more

Great supplies! 7/12/2005

They have all the latest and greatest in the scrapbooking world! You can always find something fun and new. This is definitely the best scrap store in the area. Sometimes the sales staff can be standoffish and not very helpful. The owner is very nice so I try to overlook the others. They have a play area for kids which really helps because you will want to spend a lot of time here! more
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