If you are looking for a pellet stove and want options, this is not the store for you. There were 2 sizes of pellet stoves, same brand...not much choice there. But, the owner of the store was friendly and helpful. He told me how to install the stove myself, instead of paying the money to have it done (which is big bucks). He had suggestions on how to get the best use out of the stove. So for customer service, I give them a 5 star, for choice of products, a 2 star.