I have been to this salon twice. The first time was soon after I moved to Cambridge. I went for a bikini/leg wax (which I had done regularly for years, so this isn't a first-timer's complaint). The woman who did it burned me with the wax, and then laughed. She then proceeded to make fun of me for being "too hairy" (isn't she used to it?) and saying I was "like a man." Well, that's why I was there... In the end, she not only made me feel bad, she didn't even do a good job. The second time I went, I was using a gift certificate and scheduled a facial and skincare consultation. The beautician (a different woman) asked me scornfully why I was getting a facial instead of a massage and then proceeded to give me a very fast and unpleasant facial. She then shoved a small sample of a cleanser at me and left. It wasn't even for my skin type. So much for the consultation. I would never go back.