We decided to elope at the last minute due to weather conditions on the North Shore...our wedding party was about 15 people. We were originally scheduled to eat at Mama's Fish House, which would have been worth every cent in retrospect. We were guaranteed that our service, food, and dining experience would be exceptional under the circumstances. It was NOT. We were seated to the right of the entry area with very limited views of the ocean sunset. Our location had no air flowing, so we were HOT! It was very noisy, and poorly attended by our waiter, who was not busy. In fact, the restaurant wasn't even close to being full. We had one waiter to 15 people...you do the math. My wedding party was doubling up on ordering drinks because the service was so slow. The wait was unacceptable, service POOR, food cold and not good for what Sorrento's places its signature on. I emphasized that it was our wedding and we wanted it to be the very best experience for everyone attending. We were so disappointed in choosing Sorrento's, and would NOT recommend Sorrento's again, especially to any wedding party that would expect nothing but the very best on their Wedding Day. We live in Maui, and our guests visiting from all over the world were very disappointed. When we closed our bill out, we were told that parties 6 and more were automatically charged a 20% gratuity. This explains the lack of service...no incentive when they are guaranteed this kind of gratuity. UNACCEPTABLE!!!! When I asked to speak with a manager, I was told that I would have to call the following day since they did NOT have a manager on site. WOW! If that's not a red flag, I don't know what is. Well, we were leaving for our honeymoon, and really didn't make time until now to complain. We thought you all have a right to know how Sorrento's treats their patrons. We did complain, but have not been acknowledged or appeased for our very disappointing experience. Mama's Fish House is ALWAYS the way to go...Aloha!