Decided to go to Sapporo due to it's reputation for great sushi for my sister's bachelorette party. Made reservations ahead of time. Upon arrival, experienced a luke warm greeting at the reception area, however the place did look cool and the music was fun. Our waitress didn't introduce herself but did get us drinks right away. We proceeded to watch the neighboring group of people eat, drink and leave within a hour. Our waitress would walk by and give a smirky smile and would say nothing. 1 hr. and 30 min. after we arrived, 2 in our group that just ordered sushi were eating, the others ordered grill food and were waiting. I went to the front to let the manager know that we had been there over and hour and still had not eaten. She then came to our table and said that a group of 15 required 2 hibachi chefs and that we would be served shortly.At the 2 hr. mark, we still had not eaten. After notifying the manager about the delay, staff would walk by and scowl or give us blank stares making us feel very uncomfortable. We were all really irritated,hungry and eager to get on with the night. We finally ate 2 hrs. and 10 min. after arriving. The food was really good especially the sushi. Would recommend carry-out if offered since the service sucked. Don't get a Mojito, they are terrible! We all felt dejected upon leaving due to the poor and unfriendly service. We had 7 in our group, so maybe smaller groups are better. The place was busy but not crazy. Won't ever return which is a shame because I really like sushi. Oh and if you voice any concerns or complaints to the manager or staff, be prepared for retaliatory behavior from the staff. Sapporo, you need and attitude adjustment and multiple inservices on good customer service. A friendly smile and introducing yourself goes a long way.
Pros: food is great
Cons: service is the worst!