I called in a delivery order and the service seemed pretty friendly. I ordered a birthday bouquet and baloon, and was charged $60 which seemed very reasonable. When it was delivered to my recipient, I was horrified. First off, the balloon said ""happy anneversary"" on it, instead of ""happy birthday"". They had written happy birthday on the card, so they knew, how embarassing for me! The bouquet was 4 inches short! It came in a jar instead of a vase, it had 2 pink roses, a few blue and pink daisies, and that's it! It looked cheap and sloppy, I am so disappointed!