A group of six of us decided to end our art walk along Santa Fe on "First Friday" last night with a trip to the much praised Santa Fe Tequila Company. We were told our table would take 15-45 minutes to become available, so we had a seat in the bar at a cocktail table. After asking 3 people if they were our server, our server finally appeared to bus our filthy table. About 10 minutes later, we had our first round of drinks. The food runner, Billy, promptly brought out our appetizers, including a fantastic queso dip!! He was very attentive, polite, and eager to refill drinks and bring napkins. He was the highlight of our expensive evening.
About an hour or so later, we decided to check with the hostess to see if our table was ready, because the restaurant does not have a paging system for waiting guests. She said she had been "looking for us." Sounds like an effective system for a busy restaurant!
Another ten minutes pass. My husband asks the women seated at the table next to us if they have a waiter, as we have not yet seen one. Enter Adam. Ah, Adam. He is abrupt, abrasive, rude, condescending, and has much better things to do then wait on a group of six former food service workers. Big mistake.
My husband orders a combo and offers to pay extra to substitute a chili relleno for an enchilada. He said he "wasn't sure if the kitchen would do it, " but would check. About an hour later (no joke!!) we had our food, fresh out from under the heat-lamp. Food was crusty, brown, and old-looking. No one enjoyed their meals. When Adam presented my husband with his chili relleno, he said "we don't do substitutions. If you don't believe me, I'll bring you the menu and you can read it for yourself." He never came back.
We spoke with the manager on the way out, who was concerned, and offered to buy us some margaritas. At that point, we just wanted to leave the Santa Fe Tequila Company, and will never, ever be back.
Pros: Queso, good chips
Cons: Service, front-of the house system