Based on these reviews, I decided to take my 14 year old cat with a suspected tumor to see Dr. Horn. The very first thing that I noticed about Dr. Horn was that she didn't introduce herself or bother to ask my name or my cat's name or ask anything about him. Sure, she was very systematic during the examination, and I'm sure she's got lots of experience, but a vet has to comfort the owner as much as the pet- and I wasn't happy about that, either. I have never seen a vet draw a sample from the foreleg of a cat before (it's usually from the scruff of the neck)- I told her that he is very sensitive about his feet, so naturally, when she tried to grab his foot and stick a needle just above his paw, he panicked, got upset and had to be wrapped in a towel and held down by two techs. in what ended up being a very traumatic experience for all involved. One of the techs. even made the comment that my cat needed to be wrapped in a pink towel because he was acting like a little girl. What?! I was then ushered back into the waiting room for the results of the lab work (15 min.), where I waited for a half an hour because the techs. thought I had left. Not that they bothered to poke their head into the waiting room. I was then told by a tech.- ""oh his lab work is fine."" I guess I expected to go over the results with the vet, but apparently, she was having a bad day. I won't risk the chance that she might have another bad day when my cat has to go through surgery. I'll keep searching for a vet that is consistently compassionate- to pets and their owners.
Cons: Insensitive to pets and owners