I'm always nervous to get my hair cut by someone new, but Jessica was great. She knew a lot about hair in general. She wasn't the chatty ""your-new-best-friend"" type, but she did talk to me about my hair and helped me decide what was best for me. It was inexpensive ($20) but if you ask for Jessica, it's $28, it's worth it, she helped me figure out how to best spend my money on product and even said, ""I don't think that one is worth the money for you"". They have discounts for return visits, but even if they didn't, I'd still go back. It's not the coziest place, staff- or atmosphere-wise, but I still like the look of the salon, kind of a posh set-up in a warehouse, very movieset-esque. Overall I'm not smitten by it, but I'm decidedly going back, and I'd definetly recommend it.