I happened to be in the waiting area of the salon, waiting PATIENTLY for my turn to get my nails done, like most grown ups know how to do, when this woman bursts in and completely interrupts the "skin care specialist"......who I happen to know is Sheila, but I'll get to that later......right in the middle of an obvious appointment with another client who was getting a make up application. The woman, who I have to assume is this Elena K., starts grilling Sheila about her pricing and discounts and why didn't she offer $25 facials, and I have to add here that she was the one with the raised voice, to which Sheila calmly suggested that she make an appointment for a free consultation. This did not sit well, as you can read in Elena's review. She kept on with the demands and questions and it was actually the client who interjected to say that it was her time, which was when Miss K. stormed out to go home and write her mean spirited and inaccurate review, and when everyone in the salon collectively rolled their eyes and got back to what they were doing.
As for Sheila, I have been going to her for years for facials and waxing, and she did my make up for my wedding, Her work is flawless and she is always friendly and professional.