I have had my hair colored for 3 decades and never had had someone tell me that my hair is the problem. I went 4 weeks ago and Ron one of the owners said I should buy a product to touch my hair up between appts, seemed like an okay thing to do. I realized in 4 days that the hair color did not take and that is why he had me buy the product, so hair cut color and product with tip $160.00, not cheap, never mentioned that he would fix problem\r
Fool me once, so I went back this week, told him by concerns and again my hair was the problem, never offered to compensate me for my time and dollar amount. So he colored my hair, again color did not take , he tried his forumla, which did not take also. My hairdresser in another town suggested that the product was bad, which I suggested and then he went on to say he taught color in New York and 99% of the time everything is okay. At this moment everyone in salon new there was a provlem,, Ron left to do a another client and was finsihed by another sylists, who continued to say my hair was the problem call me honey repeatly but again never offered to fix by problem, by either calling my old hair dresser or buy the product which did work on my hair. The comments about the salon and how clean it is, well tile on ceiling is stained with water and exposed pipes, so i was a bit concerned about that.\r
Long story to this point, Ron and his staff do not take pride and accountablity for their work, I am in the service industry and would fire anyone who worked for me with this lack of skill set. When there is a issue with anything you fix the problem and not place blame on anything, esp something as stupid as it is my hair problem with out offering to fix.\r
Yes, I walked out 2 1/2 hours later with a $50.00 bill and my hair not colored right, the cost was for hair cut, which was about 15 mintues of the time. If you have 3 hrs of time besides extra cash to spend on your hair this salon is for you however I suggest youn look else where. Honestly open for 20 years..will be with out my business.