Good: The atmosphere is wonderful in the salon.. Bad: We were OVERCHARGED by $80.00 for the services that we were given! The salon agent that we addressed this issue with was not at all certain what to do and phoned us later with a rather poor excuse. We have yet to hear about a refund of our money. THE CUSTOMER SERVICES WAS NOT AT ALL REFLECTIVE OF THE $166.75 THAT WE WERE CHARGED FOR TWO CUTS ($25 & $35) AND A BROW WAX ($20).. Improvements: All salon staff should be trained in ON ALL ASPECTS OF RUNNING A SALON IF THE OWNER IS NOT THERE. I understand that the customer is NOT always right, but you should always treat them as IF THEY ARE. In this case we were 100% correct in the overcharge!. Other: I have to laugh because my stylist went on and on about what my current stylist is doing with my hair, "they really do seem to know what they are doing". I go to FANTASTIC SAMS AND NEVER PAY MORE THAN $20.00 AND THAT INCLUDED TIP. The brow wax done At Salon Rox was not nearly as clean as the FANTASTIC SAMS brow wax at $12.00. I will never return to Salon Rox, my hair nor my daughters hair looked any different when we left the salon and I was totally ticked at the overcharge that they could not correct!.