I have been going to Jenna for a little over 2 years. I used to be real satisfied with the cut and color she would do on my hair. Then after she opened Salon Platinum, things started to change. I?m a teacher and would rush right after school to make sure I was at my appointments on time. Every single time, I?d wait 20-35 minutes for her to finish her previous client. Never got a phone call to say she was running late. I also would ask her to fix a ?ledge? that made a weird layer in my hair. She would say she couldn?t see what I was talking about, but it?s been there for over a year. She would also sell me products that I love, little did I know, they are half the price elsewhere! So, the main reason I no longer go to this salon is the treatment I received the day before my honeymoon. I once again, made sure I was on time to my appointment. Jenna, as usual, was still with the previous client. After waiting for about 20 minutes, the manager came to me and said Jenna is leaving because she is ill. That?s understandable, but she couldn?t find anyone to do my hair. I went to my friend?s salon, and she said the ?ledge? in my hair was a result from the way my hair dresser would cut my hair! This all happened about 4 weeks ago, neither Jenna, nor the manager have called me.