I was originally booked for 10:30, and Michelle called me the day before letting me know that she had been double booked. I re-booked for 11:15am, with the condition that I get out by 12 to get to a meeting with a friend.
I came in 10 minutes late and waited a few minutes until Michelle (at least I think it was her, she never introduced herself) greeted me with, ""I thought you weren't coming. You sad you had to be leave at 12:00"". I told her that I could stay until 12:15-12:30. I thought nothing of it, and sat down for a haircut.
My hair was a blunt, slightly below shoulder-length cut. I didn't have anything specific in mind besides layers starting at my chin and ending at shoulder length, as well as bangs that were just below my eyes. I also wanted a cut that would make my hair look less flat. She cut for about 15 minutes, then blowdried my hair, put product into it, and then trimmed for another 20 minutes. At this point, I was happy with my cut since it looked good after the blowdrying job.
However, when I got home, took a shower, and let it dry naturally to see the actual shape of my hair, my right side had almost no layers on it and my left side had quite a bit of layers. My friends have told me that my hair looks almost exactly the same, except one side of my hair looks thinner than the other.
Note: I understand that she has a schedule to keep and that I was 10 minutes late, but she still had 30-40 minutes to basically trim by already-shoulder-length-hair into layers and make it even. Second, I am a new customer to her version of Salon Juno (sans Juno and Mary) and she knew it. Third, I tipped her $20 because I planned on coming back frequently since I expected her to be as good as Juno, who had cut my hair expertly about a year back.
The ""greeting"" was rude, the cut was horrible, and the price is not worth the investment. Maybe this was just an instance of bad luck but every aspect that should be good was bad. I am an unhappy customer.
Pros: Short wait, willing to work with late customer
Cons: Haircut was uneven, disorganized scheduling