New to the area, I was hesitant to re-color my hair with a new stylist, or attempt to find a new salon. I had been online and seen all of the negative reviews for Salon Blu, and heard a few word of mouth warnings from people in Raleigh of bad experiences they had there; however, I decided to try them out for this single service, and maybe get a cut later if I liked it.
My stylist was an ""intermediate"" ranking of some sort with only one year of experience in hair, and was extremely friendly and kind; however, I have a lot of experience with $250 haircuts/colors in other premier salons, and Salon Blu should price their services more fairly. I left with a color job that looked like a $90 price-tag, but paid $195 for it with tip. She did as well as she could, and I guess it's not her fault that a stylist with only one year's experience is told to charge $95 for a highlight.
I left with soggy wet hair because if you don't get a cut, you have to pay $30 more for a blow dry! I understand that it may not be necessary to blow-style hair if only color is done, but a customer who spends two hours in a salon and pays for $200 in services should not be sent out with wet hair-- it ruins the experience and makes your client feel like they're not worth it.
The receptionist was extremely friendly, and scheduled me to have my hair corrected, and it looks great now; however, I was not allowed to speak with an owner regarding my experience, which I thought was shoddy management from someone who owns their own business and should take pride in it.
This failure on the owner's part was intensified by the fact that during my original appointment, my stylist pointed her out to me and told me she was the owner, and the same woman was in the salon the day I came to get it fixed. She was present the entire time, and never even said hello to me or apologized for my horrible experience.
Salon Blu has extremely friendly and professional staff, but the owners are failing to do their part to make this a successful client experience. If I would have been called, allowed to speak with, or cared for my this management, I would not have written this review. The owners should care more about their clients, and have a more fair pricing scale to keep customers from feeling like they've been robbed.