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Saks Fifth Avenue - 22 Reviews - 12 E 49TH St, New York, NY - Apparel Reviews - Phone (212) 753-4000
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Saks Fifth Avenue

12 E 49TH St
New York, NY 10017
(212) 753-4000
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I had a Swedish massage with the massage therapist was so incredible...tension from lower back and neck....gone...therapist..very very sweet......highly recommend...


Oh Saks.... You disappoint me. Pros: Quality Product Cons: Poor service, false advertising and un-hygenic conditions.

Store Manager Suzanne Johnson Does Not Care! 12/3/2011

This store had gone down the drain. I've been shopping here with my mom since I'm a kid. Aside from firing all the employees from the cosmetic department, they have fired longtime professional employees and hired inexperienced associates who don't care, have made mistakes and have been flat our rude. I've complained to the store manager on numerous occasions but she never responds. The former employees told me that they are instructed to never speak or acknowledge her when they see her. WTF! She must be having an affair with the CEO- Steve Sadove to be able to behave like that! more

The Bottom of the Barrel 4/18/2010

All sales persons in the cosmetic dept. have been more


I do not know how SAKS Fifth Avenue shopping is in person; however, if you purchase ONLINE and ANYTHING is incorrect with your order, WATCH IT! They WILL go after you; they will not assist you in resolving their packing and shipping errors, and no matter how small or large the problem or purchase, SAKS will fight you until the end. If you do send back the damaged parcel and merchandise, there is still absolutely no guarantee that your problem will be resolved. I would expect a ""high-end"" company such as SAKS to sell and ship quality merchandise. I have never received an order with so much damaged merchandise. It really makes me wonder just exactly what SAKS is selling. What I received was more like merchandise that was tossed in the ""disgarded unsaleable to the general public"" pile. An update to this note: It took me three months to get SAKS to pick up their garbage parcels. I was contacted by someone from SAKS who stated that they were going to my CC to recover THEIR funds because they claim I have had similar problems with ""other"" merchants. They would not provide the names of these ""other"" merchants; however, they went from claiming that items were delivered and damaged merchandise was not theirs to me being some kind of fraud. They are the frauds. They [finally] took back their garbage parcels and STILL do not want to refund! I KNEW they were going to do this! I am so glad I took photos of the junk they delivered. Again, BEWARE OF SHOPPING ONLINE WITH SAKS! more

Amazing massage 2/6/2009

I had a Swedish massage with the massage therapist was so incredible...tension from lower back and neck....gone...therapist..very very sweet......highly was the best massage of my life =)).....very very accommodating....Your company defiantly backs up its theme of providing massage and other services to reinvigorate the mind, body and soul......thanks Christina, i will be coming back soon! more

best selection of clothing, bags, cosmetics 12/8/2008

Saks is my favorite store because they have such a huge selection. The only time i can afford anything there is during their sales, but it is well worth it!!!! Everything in that store is tastefully picked. If I strike it rich one day, I would live there. On black friday I got a a $700 Gucci boot for $190 bucks. LOVE IT!!! more

Saks Fifth Avenue: A New York Classic!! A++++ 5/12/2008

Saks Fifth Avenue is one of the BEST department stores in the world. Yes, it's expensive but they choose the best of the best from luxury high fashion to put in their store. The jewelry and watches will dazzle you. The handbags are incredible! If those designers price tags are too much for you- check out their famous contemporary clothing level which carries $250 jeans, $300 dresses and great seasonal sales!!! A must see for visitors and a frequent of all posh New Yorkers. A+++ more

The Shoe Salon 11/12/2007

I found the shoe salon very disappointing. It is quite sleek and inviting. But what good is a shoe salon if you can't buy any shoes? My mother and I both wear difficult-to-find sizes, 9 AAAA and 10 AAAA, respectively. I was told that they do not carry these sizes. I was told that they could possibly special order shoes for me. I can do that at home. Where's the joy in shopping there? more

The Spa at Saks 10/25/2007

Oh Saks.... You disappoint me. Pros: Quality Product Cons: Poor service, false advertising and un-hygenic conditions. more

The salon and spa at saks fifth ave. is horrible. 10/19/2007

The salon and spa at saks fifth ave. is horrible. The products they use their contain ""sodium hydroxide"" (lye) as a major ingredient. Cons: the products used contain high leeles of lye which is found in liquid plummer. more

M.A.C Cosmetics @ Saks Fifth Avenue 11/11/2006

My experience at the M.A.C Counter was amazing. I would always spend my money with Lancome because I would always get the gift with purchase. Yesterday, I recieved the worst service at Lancome that i went ahead and went to M.A.C. I used to under estimate M.A.C because I have always thought that it was for the younger girls and since it was at a low price point it would not be worth it. I was totally proved wrong. I was assisted my the Business Manager by the name of Diego and a Saks Associate by the name of Jack and both made my experience with M.A.C worth my time. Diego did my make up from skin care, foundation, eyes and lips and it came out so beautiful and well blended. The experience I got at M.A.C, I had never recieved at Lancome and from the makeup applied on me by Diego the M.A.C artist, was way better applied then the artist from Lancome. I ended up buying everything and I saved so much money. I am now a M.A.C customer. Ladies, GO TO DIEGO and JACK at SAKS NEW YORK. WELL WORTH IT. Pros: GREAT SERVICE more

Great fragrances 4/11/2005

I stopped in to Saks to pick up the newest Thierry Mugler fragrances, Angel Garden of Stars, and I found the staff there to be extremely helpful. Not only did they help me find what I was looking for, but I walked out with 3 of the most wonderful smelling fragrances! more

The Shopping Hub of NYC 11/3/2003

Anything you want, they got it. Uptown girls with daddies amex and all other fashion conscious manhattanites flock to this megastore of designer glamour. The sales staff on the first floor are very helpfull and pleasant, but as the floors go up and the clothes get more coture, they tend to be more discerning with who they offer help to, which is understandable when sixteen year old girls want to try on a tenty thousand Badgly Mischka, just for kicks. Pros: Accessories on one more

Saks Mens Store 8/1/2003

Floors 6 (dressy formal wear, suits, shoes, jewerly) and Floor 7 (younger, contemporary) are a paradise for the male metrosexual. Go when they have a sale, you can end up with great clothing (I scored a pair of Costune National pants for $130 during the Finale sale). Extensive selection of Helumt Lang, Theory, Dolce and Gabbana, Hugo Boss, John Varvatos, Micheal Kors. You name it its at Saks. Salespeople can be iffy though - some of the guys on 7 think they are on the runway instead of the selling floor. Pros: Extensive selection Cons: Expsensive more

awful customer service 3/21/2003

the quality of the product - great, but the service you recieve along with the shopping experience - a disgrace. the associates are so snooty...they lose my sale every time because they have no concept of how to treat a customer. more

The shoes last a lifetime! 1/12/2003

Bought a pair in a rush for a friend's wedding years ago. They last, and I still have them! Expensive, though. more

Disgrace in service quality 12/9/2002

I can't believe spending so much money just to be served by arrogant people. Even the store manager listening to complaints has an attitude!Had a much better experience at Bergdorf Goodman for the same or less price. Cons: Needs manner training, Too crowded ground more

Nice 11/29/2002

While I think they used to be cold, I have found the service very improved. The store has been remodeled, the merchandise updated, and the staff upgraded! A landmark store not to be missed. more

Cosmetics Department the best 9/18/2002

The cosmetics staff is the best in NYC!!!! They are so helpful and go out of their way to help you find what you are looking for. They are my family. Pros: Easily accessible more

Some good, some bad 8/26/2002

The men's department, which takes up two entire floors, is terrific. If your tastes are a bit more conservative than Barney's and a bit less expensive than Bergdorf Goodman, then you'll be in heaven. I saw one salesperson who sailed past me to greet another customer, but the lady who took care of us was extremely helpful and friendly. Even during the big sale a month ago the staff wasn't harried or stressed. Best spot in the store is the custom suit gallery in the very front of the 6th floor - the windows look right down the Channel Gardens to the Rockefeller Center skating rink. Pros: Broad selection, nice salespeople more

Good Selection; Clueless Sales Staff 8/25/2002

The selection is good here, and they even sell brands that Bergdorf and Barneys don't carry like Holland & Holland, Helmut Lang (sold at Barneys, but not at Bergdorf), Neil Barrett, Hilditch & Key, and some others. But the sales people here can be clueless to downright aggressive. Plus the store just doesn't come to par with either Bergdorf or Barneys. more
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  • In Short
    Saks is the retail hub for classics like Calvin Klein, Donna Karan, Michael Kors, Kate Spade, Ralph Lauren, Prada and Badgley Mischka. This department store gets props for its...

  • 7/6/2008 Provided by Citysearch

Additional information

  • Hours:

    Mon-Sat 10am-8pm
  • Payments:

    Master Card, American Express, Discover, Visa
  • Neighborhoods:

    Midtown Center, Midtown