Unfortunately, I have to give them a star because no stars is not an option. Have been trying to get my windshield replaced since middle of May. First time they came out, there was a scratch on the new windshield so they couldn't replace. Then we went on vacation for a week returning on May 22nd. The first opportunity they had to replace the windshield was two weeks later, June 6th. We rearranged our schedule to have the car available to them between 9:00 a.m. and noon on June 6. Shortly after 9:00 a.m. they called and said they were so busy they couldn't come until after 2:00 that day. I told my husband, "you wait... they'll call with another excuse for why they can't be here after 2:00". Sure enough, at 2:09 they called and said there was a scratch on the new windshield!! Seriously, did they not remember that they had used that excuse before?? So now we have to reschedule our calendar to have the car available for them sometime between 9:00 a.m. and noon tomorrow... we'll see. We own a small business... if we treated our customers this way, we have NO customers. If you're reading this review, try Safelite Columbia or Gaithersburg... maybe you'll have better luck.