Terrible customer service. When we bought our house from it's second owner., we received a bunch of ""new home buyers"" offers. We chose Safehouse Protection to add to the existing ADT Security system, previously installed in the house. Their installer took no consideration for the fact that we have attic equipment and storage. He put his wires right in the way of our path to attic equipment and storage. Duh! We had to request they come back and re-route the wires. But, the worst situation was recently discovered when our microwave oven caught fire. It filled our kitchen with thick smoke, but never triggered their smoke alarms! They have promised to come out and re-evaluate, but so far no one has come. Nor are my calls returned.