This place is only 4 star if you are a midwesterner that really has never had 4 and 5 star service. I stayed here for business and had booked a suite. I check in, go to the romm to find a normal room. After having to switch to the correct room, I ordered room service. The wrong meal arrived. I called down for a blanket/comforter for the pull out sofa as it was quite cold outside. After 45 minutes, none had arrived. Called a second time. A man brings a paper thin blanket! When I asked for something bigger, I am told there is none. Called the desk again. This time, I am brought up a large duvet COVER. Nothing in the cover...empty!!! I walk to the lobby. In the lobby I see the same type of duvet cover framed on the wall. At 1 am I am waiting in the lobby to speak with a manager. After having to wait 45 minutes I see a manager.\r
The manager actually tells me that is the comforter and doesn't understand the difference!! I had a normal comforter on the bed in my suite so why is it so hard to just get another one. The next day I call down to have the room serviced during the day. I return at night to an uncleaned room. If you have ever stayed at a real 4 star establishment you will know the service here is 2 stars. DOn't stay here. Stay at the Clayton on the Park, or the Chase Park Plaza, both maybe 10 minutes away.
Cons: poor service