Came here yesterday to use a voucher I purchased off gilt city for a Basic Facial. Let me preface by saying, I get regular facials at higher end salons, but figured for $39 dollars, what could it hurt? I'm getting married in 2 and a half weeks and figured if nothing else, it will be relaxing. I arrived 15 minutes early, as is expected in most places, and filled out the paperwork. The girl at the front desk was sweet- offered me water while I wait and was friendly. I then waited more than a half hour. At 6:15 (For my 6:00 appt, not cool when you have dinner plans after), I was brought to the back of the spa by Erika. Erika was nice in the beginning, being thorough. Although, I have combination skin and she insisted it was dry and that I have fine lines (hmmm never heard that before). She proceeded with the first half of the facial, and other than the most painful extractions I've ever had, it was ehhh okay. Then it took a turn for the worse. She applied a cold mask on a face (had to leave the room TWICE) to get it prepped, covered my eyes with it and then proceeded to place 2 pieces of kleenex on the sides of my face, then LEFT THE ROOM. She said this will take 15 minutes, I'll be back in 12 minutes to check on you. I have never in my entire life not had someone massage me at this point. As soon as she left the room, the masque slid down the side of my face, filling my ear with slime and into the base of my hair- also not cool when you have dinner plans after, then repeated on the other side. So here I am, my eyes sealed shut, slime filling my ears, so incredibly uncomfortable it's not even funny. I am here to relax and stressing like a mad woman at this point. It seemed like she was gone for an hour, realistically it was 30 minutes. (I know this because the appt. ran 15 minutes longer than expected.) A half hour is a long time to spend stressing alone with slime in your eyes while you are supposed to be relaxing pre-wedding. She wiped everything off, started telling me about some 5 for 250 deal to which I quickly NIXED. You couldn't pay me 250 dollars to do that 5 times. Left LOTS of masque all in my hair and told me it was all out repeatedly after I kept pulling white chunks out of the nape of my neck. My pearl earrings had to be professionally cleaned, and I spent more than the $39 on the facial on wine and dinner (to which I was a half hour late) with a gf to relax about my stressful spa experience. \r
Spend a little more somewhere else and I actually relax, at least that's my recommendation. And if you start to feel the slimy mask slipping, get help before it's too late.