Every time I've gone, I've heard and gotten something different. The first time was perfect - I mean absolutely instilled confidence that I would get my money's worth. The technician gave me a paper thong to put on (I was getting a combination laser treatment for my bikini and underarms purchased through groupon), gave me time to undress by myself, was very thorough and saw me on time.
However, the next time I went I had someone who watched me undress, never offered the paper underwear, and treated my appointment like it was a race. She also lasered off way more and explained that she was under the impression that I wanted my entire Brazilian done (and if that was the way she did Brazilian, I'd want my money back!) and then tried to tell me that I had used up 2 sessions that day because of it. When I explained to her that I had never asked for an that and that this was something she took upon herself to assume, she apologized and gave me back the session. I was left with a patchy, uneven hairline for weeks until it grew back.
Then, I had an appointment on a Friday, but when I showed up at 5:10 (no exaggeration!), some dude answered the door and told me that everyone had already gone home even though they supposedly close at 7!!! It takes me an hour and half to get into the city - so I basically wasted 3 hours of my Friday to be turned away. I honestly almost cried. I would have called to say I'd be late except that the last time that I did, the receptionist told me that as long as I was within 15 minutes of my appointment, it wasn't a big deal.
Lastly, I went to Jolie. I waited 45 minutes for my appointment!!!! Granted, I showed up 15 minutes early, but that still leaves 30 minutes that were her fault! The worst was that I could hear her taking her sweet time with the man in there, flirting and asking some way too personal questions. In waiting for my appointment, I just couldn't help but feel like his appointment could have been sped up had she not been focusing on the conversation and taking long breaks between when I heard the machine going off. Meanwhile, someone called on the phone and the receptionist explained that a cancellation on the same day would result in a $25 fee. (What?! I canceled on the same day twice - not something i'm proud of - and I was never charged a fee.) Anyway, some other guy shows up and the receptionist finally knocks on the door to say that she's got people waiting for her. Perhaps Jolie thought that I had just arrived when the receptionist knocked because she finished up with her customer in 5 minutes and then I swear that I have never been so rushed in my life. Maybe she thought that I showed up late, so I didn't really deserve a thorough appointment, but she explained to me that if we hurried, she could fit both appointments in (even though this guy was over an hour late for his). So... basically she wanted to rush my appointment because she was flirting with a guy who came out looking like an NFL quarterback and because of a guy who showed up an hour and a half late for his appointment? (I only know because I heard him announce his appointment time when he arrived.) Now, I get in there, she sets the machine while I'm undressing, she has me keep on my underwear (which of course gives her less access to the areas I care about her accessing), and she doesn't even give me goggles. She just tells me to look away. She asks me if I've been happy with the results and I tell her that I'm not seeing the same results I did at the other place I went to previously. She said "uh huh" and then told me that if I wanted to book more appointments I could talk to the receptionist.
I gave the place 2 stars instead of 1 because I had a really nice first experience and it was really clean. i only wish I remembered the name of the tech who took care of me the first time. She was a very tall brunette - maybe Erin? Everything else was a hot mess and the treatments weren't ef