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SF City Glass - 7 Reviews - 3255 3rd St., San Francisco, CA - Auto Repair & Service Reviews - Phone (415) 826-9999

SF City Glass

3255 3rd St.
San Francisco, CA 94124
(415) 826-9999
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SF City Glass - San Francisco, CA
SF City Glass - San Francisco, CA


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I had my window broken into on the 23rd and on December 24th AM, it was repaired without a hitch! I drove my car into SF glass and they repaired it within 45 minutes. They were ve...


If we could give ZERO STARS, we would. After Googling an auto glass company to fix a cracked windshield, we read the YELP reviews on SF City Glass, expecting to have a positive...


If we could give ZERO STARS, we would. After Googling an auto glass company to fix a cracked windshield, we read the YELP reviews on SF City Glass, expecting to have a positive experience. Our experience was HORRIBLE. After inspecting the work that was done, we observed that there was a malfunctioning piece and the installation had been done incorrectly. SF City Glass had not sealed the new windshield properly to the existing part that it fits into. Upon informing them of the problem, SF City Glass put the blame back on US, stating that the part that was malfunctioning because of age and preexisting issues with the part. They flat out refused to take responsibility for the shoddy work, forcing us to take the car to the dealer. The dealer took one look at the windshield and installation and discovered that 1) the windshield had been mounted improperly and 2) the clamps that hold the glass down had been GLUED OVER, not allowing the part to fit to the glass and 3) gluing moldings that should not have been glued. Our quote was $425.00 and after having to take the car to the dealer, get an ENTIRELY NEW WINDSHIELD/new parts/moldings that were improperly installed and starting over, the job cost us $1,425 ($1,000 additional at the dealer to both repair, redo the bad work and replace the glass CORRECTLY)!!! Upon informing SF City Glass that we were going to dispute the charges with our bank, and they offered NO REFUND or allowance, the owner informed us that "That's what insurance is for." Quote unquote. SF City Glass is incompetent, unprofessional, unwilling to offer solutions, offers despicable "customer service" and uses short cuts to get basic work done. Replacing a windshield on a common car should not have required this migraine! more

SF City Glass 10/26/2009

A cold breeze blowing into my car after I had already closed the driver's side door, let me know that - *hooray* - I had been the victim of my second crime in three months. Glancing over at the seat next to me, I noticed that my passenger was now a very large rock and a ton of glass (it even made it to the back seat). So, I did what any die-hard Judy's booker would do in the situation. I went and got drunk. In the morning, I called San Francisco City Glass for both the ride to boozahol and for this recommendation). Over the phone, Naj asked for the make, model, and year of the car (which really made it not worth breaking into and I appreciate that they didn't laugh) and gave me a guaranteed rate quote of $95 (a blessing since it was coming out of pocket). They let me know that if I could get the car in before 6:00 p.m., they would fix it the same day. I dillied and dallied too much but the next day after work when I took the car in in, it took less than 45 minutes to fix the window as good as new. They even went the extra mile to search the entire car for glass and vacuum the entire interior. One small flaw though. When I dropped the car off, they didn't tell me how long it was going to be. I sat in the waiting room only informed by previous reviews how quick they were. As has been pointed out in other reviews, the waiting room leaves much to be desired in the way of entertainment or even a working water dispenser. But if that's how they keep the cost down, more power to them. Finally, to the second idiot thief in three months, I hope you were able to use or pawn my satellite radio without the antennae. Dick. Though I do have to give you credit for finding a 14 pound rock on Sacramento Avenue in all the cold and rain. That had to take effort. more
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