On or about December 15, 2011 S&S Heating and Cooling was engaged to replace a hot water boiler in a 21 unit apartment building. An estimate of $40,000 was provided and accepted by TFP LLC and provided a $20,000 deposit toward the work.
S&S subsequently replaced the boiler and was required to provide documentation for the insurance claim for TFP to receive insurance reimbursement and subsequently pay the balance due to S&S. S&S provided erroneous and incomplete information to the insurance company delay payment and resulting initially in the denial of the insurance claim. S&S reviewed its documentation and realized that they had failed to provide information that was required and later did so. The end result was the insurance company paid S&S the final balance due for the work that was performed in the middle of February 2012.
On May 1, 2012, I received a letter postmarked April 30th, 2012 stating that there was a mechanic’s lien placed on the property that work was done for a balance of $15,464.87. No prior conversations or correspondence was received. When the company was called, Natalie who answers the phone and takes nearly all customer calls in the six months that I have done business with S&S stated “yeah we know about that.” She went on to say that Tom, the owner, was going to have to call me back. I have not heard anything back.
S&S Heating and Cooling received one-hundred percent of the monies due to them 75 days prior to filing a mechanic’s lien. They are using improper collection tactics to overbill for work performed.