Where to begin?\r
We made a reservation online that quoted us one price, a very reasonable price. When i got there, they informed me that I needed to pay an extra $30 in insurance. The form said it was optional so i told them I didn't want the insurance but they refused to rent me the truck without it.\r
I should have walked out at that moment.\r
They put a hold of $250 on my card without asking, and without telling me. Then they gave me a bigger truck than I wanted and tried to make it sound like that was a good thing since they wouldn't charge me extra, even though I didn't want the extra hassle of maneuvering a large truck around the place, and didn't want to pay the extra gas a larger truck would consume.\r
When I returned the truck, the gas tank was supposed to be full. So I took it to the gas station around the corner and filled it up until the pump wouldn't pump anymore. What did they do by charge me extra for gas when it was full... and on top of all that they charged me another ""garbage disposal fee"" for what? I have no idea.\r
So the flat-rate $59 truck rental turned into $120 double the price. Thanks a lot and f..k you too.
Pros: flat-rate w/o mileage charge
Cons: everything else