I noticed a small leak in my roof. Dreading the probability of it costing an arm and a leg, and the pursuit of calling roofers, I tried Yelp and found these guys right away.
They were the first and only phone call I made! The woman who answered the phone was really nice and helpful. I left my info and she said someone would be calling back to set up an appointment. About an hour later Dan called and we set an appointment. Definitely 5 star service so far! I was feling pretty good...
Dan was awesome. He could see my roof right from his computer (WHA?!?!) and had an idea of what it might be. Dan was really flexible with my schedule too. He came out right on time. After a little small talk he was up on the roof.
Dan confirmed the leak on the roof after he got down. Now this is typically the time when people can take advantage of someone's lack of expertise on the subject. And here is what made my experience so awesome... It turned out that there was a nail sticking up from my roof that was causing the leak. Dan offered to fix it, but he also told me it was a really easy fix. Dan could have just as easily confirmed that there was a hole up there and it was going to cost $500-$1000 to fix, and I would've paid and not known the difference. But instead he was completely honest, AND he told me exactly how it needed to be fixed. It sounded easy, like maybe I could do it on my own, so I asked him and he said it was definitely something I could fix on my own.
In this poor economic climate its heartwarming to know that some people (even total strangers) still look out for one another. I will surely pay it forward and if I ever have a roof issue I know who to call now. I'm also going to pass them along to my real estate agent who keeps a list of good contractors. If you are looking for a roofer, look no further, you found 'em! Oh, and yes, the estimate was free.