I will probably not go to Runners Soul again. I initially went to this store because it is close to my apartment so I could walk. It is also a small business which Spokane has been losing a lot of recently in the downtown area and I wanted my dollars to stay here with a small business. I also have huge feet and only one shoe I like and my brand was listed on their website. I was greeted immediately when I entered the store which I liked but from there it went downhill. The gentleman helping me never smiled, didn't answer my questions and I actually had to re-ask two of my questions because he was so busy paying attention to the 5 guys loafing around in chairs (other employees? ) that he was ignoring me completely. He didn't say another word as I tried a shoe on. He took them to the cash register and rung them up before I even got my shoes back on. The whole experience took 5 min and he made eye contact with me once in that time. If I hadn't had my specific shoe it would have been way more painful. The other employees (?) never got out of their chairs or stopped chatting over our heads. So, I'd say the service was horrible, but the shoe selection was great. All of the staff, and granted I'm not sure who was and who wasn't, couldn't have care less if they made a lasting impression on any customer in the place. If I can't find my specific shoe in another store next time I need them I may go back but only if there is no where else to go.
Pros: Great shoe selection
Cons: Horrible service, cluttered store