This is a great place to shop, unless you have to return something. I bought a pair of shoes and socks, something I have done for many years at Runners Den. After wearing the shoes a couple of times only on a treadmill, I realized they were not a good fit. I had the receipt and the purchase was made 1 month ago. My plan was to return the shoes and buy another pair with a better fit. I assumed the return would be easy. I was wrong. The store manager was very rude. He was unwilling to return the shoes and socks. Finally, he agreed to return just the shoes and said, how lucky I was that he would take back used shoes. Again, the shoes were worn inside on a treadmill a couple times. Then he asked me if there was another store that would take back old shoes? To answer his question, YES. Road Runners has a better return policy - customers do not get hassled. Plus, the prices are slightly lower. I hope this information helps.