So my work associate and I decide to google Ruby's because we heard how great the tuna panini is. I checked out the website and made a point of taking a look at the delivery map to be sure they delivered to our office. Indeed, we were well within the 'zone 1' delivery area so we called and ordered lunch. The woman who answered the phone said they didn't deliver to our area. Not wanting to get into it with her, we apologized and said we must have misinterpreted the map on their website. I offered to go pick it up instead.
It was quite a walk, but we were hell-bent on trying these tuna paninis.
When I got there, the frazzled waitress asked what I had ordered and then proceeded to PICK IT UP OFF THE FLOOR OUTSIDE THE KITCHEN DOOR!! Yes, it was wrapped and yes it was in a small handle bag, but c'mon, people-- no shelf space? can't keep it on the counter by the register? There's just no excuse I can come up with why you would keep a customer's lunch on the floor.
I quickly paid for the lunch ($19 and change) by handing her a $20 bill. She paused and asked if I wanted my change.
DID I WANT MY CHANGE??
Clearly she needed it more than I did and I walked out.
So let me get this straight:
You suddenly on a whim decide you don't deliver to a location that is within your delivery zone.
You make me come pick it up and upon my arrival you pick it up off the floor and hand it to me.
And then you want to keep my change??
Here's the thing:
NYC is a big city. Lots of restaurants. And yes, the sandwich was good. Very good. But don't for one second think that a tasty sandwich will compensate for shoddy service, attitude from a waitress that works in a dive, or poor manners.
Clean up your act, Ruby.
Pros: Good tuna panini
Cons: Absolutely everything else about the place.