OK, this is not as bad as some make it out. The food is fine. It's not great, but it is pleasing, not spit-it-out disgusting. Yes, there is better Chinese food to be had in many places. But, Ruby Foo's is a neat restaurant to patronize. We've found the waitstaff to be attentive, even if they are rushing around handling all those customers. We much prefer the uptown location to the TS location, as it doesn't seem to have quite the breakneck, frenetic feel to it, and you don't sit inches from other diners. Still, there are lots of really terrible places to eat in and near TS, and you can still have a good pre-theater meal and a good time at Ruby's.
Pros: Nice place, decent food, Times Square
Cons: that crowded, busy, rushed feeling