I started my service about 8 months ago and I love it! It's easy to change, place or hold an order. I usually do it online but you can do it by the order sheet in your box the night of also. The food is always fresh and cold. And in the warmer weather they place ice in your box to keep the food cool. I have two little ones so I really appreciate not having to run to the store just for basics like bread, milk, or cheese. And the milk tastes great!