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Roy Robinson Subaru - 10 Reviews - 6001 33rd Ave NE, Marysville, WA - Automotive Reviews - Phone (360) 659-6237

Roy Robinson Subaru

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6001 33rd Ave NE
Marysville, WA 98271
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(360) 659-6237
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Roy Robinson Subaru - Marysville, WA
Roy Robinson Subaru - Marysville, WA
Roy Robinson Subaru - Marysville, WA

Reviews

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( 5 )

Best

As our adventure towards considering a trade up to a newer Subaru Outback began last week, it surely wasnt without both thorough research and a long assortment of considerations b...

Worst

I was in the market for a new Subaru Forester. My initial contact with the dealership was very positive. We were given an written price with an expiration date to be used for co...

Editorial review from Citysearch 5/24/2015

I purchased a 2105 Subaru Forester 2.5iT. Loved the car, the buying experience and the after care in the parts department.\r \r What I enjoyed most about the car buying experience was that I did not feel pressured to buy. I was able to test drive numerous Subarus WITHOUT the sales man coming for the test drive, pressure to BUY, BUY, BUY or any negative interactions. I enjoyed being able to take my time driving where I wanted to go without a salesman telling me how every button worked, the car performed, etc..\r \r When I settled on a trim level for the Subaru Forester, Jon Taschner smartly showed me choices he had on hand with more and less features. I ended up changing my mind and going with a higher trim level based on having the car on hand, PRICE and Jon's low pressure sales tactic.\r \r As far as whether I got a great deal; The answer is YES.\r \r I paid less than USAA recommended price, less than Consumer Reports average price, less than numerous internet searches for the features I wanted and well, everything I could find. More importantly it was what I wanted to spend. The bottom line is I felt great about the purchase, the price I paid and have ZERO REGRETS. That, to me, defends a great purchasing experience.\r \r If you are in the market for a Subaru, check out Jon Taschner at Roy Robinson Subaru. You won't regret the decision and I have never met anyone that didn't enjoy their purchase from this dealership. more

Editorial review from Citysearch 2/17/2015

Went to Roy Robinson for my 1st oil change on my brand new 2015 Subaru Outback. I saw Michael K. that helped me purchase my Outback. He talked me into test driving the Impreza and Crosstrek. Loved them both so I called my wife who came down and test drove both as well. She loved the Crosstrek, so long story short we came in for an oil change and walked out with a brand new 2015 Crosstrek, now we both have Subaru's and we could not be happier. Michael K. and Roy Robinson were great!!!! We recommend them both highly if you are looking for the safest and nicest looking cars on the road!!! When you go to Roy Robinson you are not a customer, they treat you like family!!! See for yourself before you buy from anyone else!\r \r 2-15-15 more

horriable customer service 2/21/2014

I had my 2002 chevy silverado 2500hd 6.0l vortec in for some work. I had some codes that i couldnt fix. I took it in and found out an o2 sensor and the intake phlume gasket was bad. So i went ahead and had your service department fix the issues. Work was done picked up the truck that night drove it home about 3 miles parked it and it sat till wednesday the 19 when i drove it to work down to northgate area, about 35 miles. Ran good, got off work, started the truck to seethe check engine light come on as i start to drive. I got home (check engine light on the whole time) pulled the code and it was a p0332 knock sensor low input. I searched the problem to find out it is a very commom well known problem to both gm and owners. I called yesterday and asked the service writter if the knock sensors going out were a known common problem he told me it was very common so when i asked him why it wasnt brought up to me that it was common and they should be replaced when they had everything more

Best Ever, hands down 6/2/2013

As our adventure towards considering a trade up to a newer Subaru Outback began last week, it surely wasnt without both thorough research and a long assortment of considerations before even making the trip to the only Subaru dealership we have ever dealt with numerous times in over 25 yrs ... that being Roy Robinson in Marysville. In all our experiences over two decades they, with all their staff, continue to be number one for us no matter whether we are seeking another vehicle, service, parts or body work necessitated by a careless driver. \r In this instance we give special consideration and considerable kudos to Butch, Brady, Wayne, Jeramy, Christina, along with all the others (wish we knew all your names) we otherwise came to meet or merely taking the time to convey a friendly howdy-do. \r Though we really dont believe anyone would go wrong with any of their sales staff... Then comes about a great big much appreciated THANK "YOU" to Mike Mauer. Without his knowledge, patience, u more

Knowledgeable sales staff - Great people! 4/27/2012

Randy Granger was great, zero pressure and very knowledgeable. This is my second car I've purchased from them in five years, I will be back again next time too. My girlfriend was in shock and didn't know it could be so pleasant, she is going to buy there too. Go the extra distance and try Roy Robinson you could walk away at any time if you're not satisfied, but I guarantee you will drive out of there with no remorse and feeling like you got what you wanted for less than you expected to pay with helpful staff. Awesome work guys! And thanks for my 2012 turbo Sonic! I love this car real world driving I get 40mpg :) and it's quick! Thanks again Randy I will buy from you again. more

Bait & Switch, Horrible customer service 8/11/2011

Bought a brand new Chevy from Roy Robinson back in May 2009. Two days later, I couldn't figure out how to use the A/C -- because it didn't have A/C. Of course, it was ADVERTISED as having A/C, which was one of the reasons I bought it over the similar blue model they had on their website. I brought in the ad and asked to speak to the manager. The salesman took the ad back to the manager and HE WOULDN'T EVEN COME OUT AND TALK TO ME. He sent the salesman out (who was clearly a little embarrassed) to tell me that this kind of thing happens all the time and there's nothing they could do. Again: the manager could not even be bothered to come out of his office to talk to me. \r I called the BBB and filed a complaint, but because of the fine print on the paperwork there was nothing they could legally do. I didn't FULLY expect Roy Robinson to necessarily just install A/C, but a hearty apology and some sort of compensation would have sufficed. I got nothing.\r After much ridiculous hullaballoo (no more

Bait & switch, horrible customer service! 8/11/2011

Bought a brand new Chevy from Roy Robinson back in May 2009. Two days later, I couldn't figure out how to use the A/C -- because it didn't have A/C. Of course, it was ADVERTISED as having A/C, which was one of the reasons I bought it over the similar blue model they had on their website. I brought in the ad and asked to speak to the manager. The salesman took the ad back to the manager and HE WOULDN'T EVEN COME OUT AND TALK TO ME. He sent the salesman out (who was clearly a little embarrassed) to tell me that this kind of thing happens all the time and there's nothing they could do. Again: the manager could not even be bothered to come out of his office to talk to me. I called the BBB and filed a complaint, but because of the fine print on the paperwork there was nothing they could legally do. I didn't FULLY expect Roy Robinson to necessarily just install A/C, but a hearty apology and some sort of compensation would have sufficed. I got nothing. After much ridiculous hullaballoo (not something one would expect to have to go through after spending $13,000 in an establishment), I finally called Chevrolet customer service and they were able to get Roy Robinson to agree to install the A/C ""at cost."" Not willing to get screwed again by this shady dealer, I called a different Chevy dealer and asked for the price to install A/C on my car. I was not surprised that Roy Robinson quoted me only $200 less, even though the labor for the job was well over $400. I spent the extra $200 and got the A/C installed by the second dealer AND had them do all my 30,000 mile servicing. Roy Robinson will never see a penny from me again. Avoid at all costs, they treat their customers like insects after the papers are signed (I am not the only person I know of who has had a bad experience with them)!!! more

Beware: trade-in games 12/21/2010

I was in the market for a new Subaru Forester. My initial contact with the dealership was very positive. We were given an written price with an expiration date to be used for comparison shopping. Very easy and straightforward. The price was excellent and I doubt that other dealers would be able to beat it. \r \r After shopping around a little I came back to Roy Robinson ready to buy. Here's the rub: I had a trade in (I can't recall when I mentioned this, but it was on the first visit). I was ready to make a deal and filled out a credit form, and signed an offer sheet. Again, the price of the new car was great. The offer they made on the trade in was about $4000 below the trade in book value. After haggling they came up to $2000 below book value. They increased their offer because "we made a mistake and did not account for all the features of your car" (a fully loaded, limited model). The salesman explained that they can't give me more because we are getting the new car for such more

Love this place! 11/27/2010

I love this place! In 2005 I needed to replace wife's '97 Contour (P.O.S.!) that broke beyond repair. Gas was about $3.50/gal and picked up a 1997 Chevy Tahoe for less than KBB or NADA low-retail. The salesman walked up and asked if he could help, not one for pushy salesman I'm used to I told him in a polite way to go away, I do not need you. He told me his name and he'd be inside and left us alone. About half an hour later I asked him for the keys to two vehicles + car fax report and they were handed over. Real low pressure like. I placed my bid on the Tahoe and bought it the next day.\r \r In 2009 I bought a 2008 K2500HD Duramax pickup for about low retail price. The warranty for the purchase besides what was left of the factory was crap, but when I took it in for two repairs which should not have been covered, not only did they cover the cost for both, but they also offered me a free loaner car. Again, non-existant sales pressure when I was looking. It took me 3 days to buy more

Fine Print Scam 8/11/2010

Be Very Careful of any offers made by Roy Robinson Chevrolet. Roy just cost us literally thousands of dollars due to a fine print scam on a service contract - after seven years if you miss a 60 day window, even by a day, you will lose thousands of dollars - and this, of course, is not represented by the sales person, and you are not allowed to request the return of your funds either before or after the sixty day window. This is clearly a scam being run by Roy Robinson to fleece as many unsuspecting customers as possible. Sounds like the right time for a class action lawsuit - coming soon to a court near you. Don't get scammed, go to a reputable dealership if you need a car or just a service. Don't trust these people at all. more

Stay AWAY or read Edmunds.com "confessions of a car salesman" first 2/28/2009

My original telephone contact was encouraging, and the faxed price was a little higher than the Edmunds.com recommendation. The first look at the vehicle was ok, and the staff was reasonably polite if not helpful to my wife. Returned a week later to view the vehicle....and all heck broke loose. We just wanted to see the vehicle, and my wife and I (and our two little children) received the harshest old school "divide and conquer" strategy when I made it clear I was just there to view a vehicle and wished to avoid idle chat and distraction. In my opinion, it felt like the harshest old-school "control the customer at all costs" sort of exchange like in Edmunds.com "confessions of a car salesman" website when I declined the salesperson's requests for personal information and watched him explode because it was being demanded that I respond in the fashion he demanded in order to just open a vehicle up. I am a clean-cut early middle aged professional male with an excellent income and top notc more

Automotive Dealer 11/17/2008

We bought my 97' GMC Sonoma from Roy Robinson and the staff here is very friendly and customer oriented. They are not like the other dealerships, equip with a bunch of "hungry vultures" staff desperate to make their quota for the month. They are very flexible in their pricing and understanding of financial circumstances. The selection here is an A+. I would definately consider returning here in the future to purchase another vehical. more
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  • Hours:

    Mon. - Fri. 8am - 9pm;Sat. 8:30am - 9pm;Sun. 10am - 6pm
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