My experience was very similar to one of the other reviews (""Absolutely would NOT recommend""). When I first went into the store looking for a dress for my son's wedding the store clerks were very helpful and friendly. I did not have enough time before the wedding to order anything, and needed to look just at what they had in stock. I tried several dresses on and found one that was okay, but not great. The sales clerk told me emphatically several times that if I wanted it, I should buy it immediately because it could be snapped up, and I'd be out of luck. I told her that I wasn't sure about the dress and that I would keep looking. She told me I should buy it and if I found something better I could return it. I asked repeatedly while I was paying for it if I would be able to return it because I really wasn't sure if I wanted to keep the dress. The clerk reassured me several times that there would be no problem with my returning it.
I bought it and took it home, but two weeks later found the perfect dress online. By the time the new dress was mailed to me and I had tried it on, three weeks had gone by. I went to Rozanne's to return the original dress and was told that they only accept returns within three days of purchase. I explained that that was the first I had heard of that policy, and that I had been told repeatedly that there would be no problem with my returning the dress. The owner got very angry and started claiming that I was taking advantage of her. I was shocked at her anger. She denied that anyone there would've told me any such thing. She asked the clerks who were there if any of them had sold it to me, and the clerk who had sold it to me ducked her head down and said, ""It wasn't me"". She was obviously frightened of her boss. I didn't want to make trouble for her, so I let it go and tried to reason with the owner. I said ""Look, I was told that this dress would sell very fast, won't you please take it back?"" The owner was very unpleasant and had me look on my receipt to where it said ""final sale"". I had never noticed those words on the receipt because while I was buying it the clerk had been talking to me and reassuring me that I could return it. I was shocked at how very differently they treated me this time compared to my first visit. She eventually kept the dress, saying that she would try to sell it, but if no one bought it (which she said was unlikely) I would be out of luck.
This did not end well - the owner was so upset at me for contacting American Express to see if they could help me get my money back, that when I asked (weeks later ) if I could at least have store credit (at this point she had had the dress and my money for several weeks), she said she wanted no further business with me. I keep using the word ""shocked"" because I've never been in a situation like this with a store. I was very careful throughout all of my encounters with them not to say anything ugly to them - but just to reiterate that I had been told I could return the dress.
The good news is that the dress I found online was beautiful, and my son's wedding was fantastic - one of the happiest days of my life! I'm out $300 (which is hard for my family financially) for a brand new dress which I've never worn, but I'm chalking the whole thing up to experience. I'm just very grateful that I will never need to deal with that store again. I'll hoping I can get something for it on eBay.