I'll admit...I'm a neurotic pet owner. I've never boarded "my boys" ever. But I had to go out of town for 9 days and their usual care giver was unavailable. So, I sent Rover Oaks an email asking for a quote. I was contacted within the hour, provided a price quote and was invited to take a tour of the facility.
The facility is clean. The staff were friendly. The dogs in their care appeared to be well cared for. ALL the kennels were clean. I was satisified and booked two kennels for my dogs.
A few days later I stopped by and sprung a surprise visit on them. I have to admit that I thought it was rather convenient that all the kennels were spotless the first time I was invited to take a tour. I thought it must have been planned. However, when I asked for another tour during my surprise visit they didn't hesitate to take me back there right away. And to my surprise, and great relief, all the dogs looked happy and were in spotless kennels!
Rover Oaks handled my special requests with my older male doberman who has a neck injury. They also seperated two of my dogs during feeding times per my request and I didn't incur an additional charge for it. All of my dogs were given Kuranda beds and they allowed me to bring their own orthopedic bed toppers, treats and toys.
The staff were great and handled my daily phone calls to check on "my boys". They were always professional and took time to tell me how each of them were doing.
When I returned, my dogs literally walked RIGHT passed me! They were having so much fun and were so comfortable at Rover Oaks that they didn't even notice me! The best part was that Rover Oaks provided me with a report card about what the dogs did for the week.
I feel 100% comfortable with boarding my boys at Rover Oaks and wouldn't hesitate to send them there again! This is a wonderful, clean facility with very caring staff.
Pros: Dog "report cards", accomodates special requests, happy dogs