In all fairness, I've eaten Rouge a few times. The first time it was fine. The second time, we were placed at a less desirable table near the alley way. We got there early for lunch. We asked if we could sit outside. There were seven open tables in the front. But they told us we couldn't have one of those tables and they took us to the one on the very end. Two minutes later, all of the open tables were seated! Well, we were forgotten about many times when it came to food running, glass refilling. We noticed every table who was seated after us had received their food before us. When we asked the server about our food, she screamed at busser in front of us. I had a bowl of soup to start and they indicated to me that since I had a 'first course' the rest of our order was held up in the kitchen. We noticed plates upon plates being served all around us and no one thought to check on us or even go to the kitchen to see what was taking so long. We ordered two salads for pete's sake! Don't get me wrong, I was a waitress for many years. I am no stranger when it comes to working in a restaurant. After close to 50 minutes (no exaggeration) of sitting there with no entrees ever being served to us, we left. We each went back to work having had no lunch and annoyed at another overrated attempt to eat at Rouge. I called later that day and calmly told the hostess, ""We had some disappointing service at lunch today."" She totally remembered who we were and sent out a free gift certificate to us. That was nice of her. We returned to use the gift certificate but I wasn't in the mood to be cheery. We arrived at 2:30p.m. - after the lunch rush so we could get some decent service and food. We ended up with the same server as the last time. Lunch was ok - at best. We handed the server the gift certificate stating our free meal because of, ""disappointing service at lunch"". She took a glance at it, sighed, and said 'thank you, ladies'. We haven't been back since.
Pros: pretentious 'seen and be seen' restaurant
Cons: disorganized and OVER RATED