You can officially add Rotolo's Pizza to the ever-expanding list of food institutions in Columbus that have turned on their loyal customers and sold us down the corporate-restaurant river. Like Donato's Pizza, Bob Evans Restaurants and W.G. Grinders before them, Rotolo's has decided that more locations with higher prices, lower quality and minimal service are the best way to reward customers who helped drive their success for over 30 years. I have been going to Rotolo's for the last 20 years and my most recent visit has confirmed my worst fears. The friendly service, homemade taste, and commitment to quality have been replaced with a corporate identity, a clueless, non-family member staff, and higher priced - inferior quality pizza. It is a sad day along West Fifth Avenue, indeed, but should I really be surprised anymore? Some people just can't wait to sell out these days - just ask Jim Grote. I attempted to complain at the company's corporate website, but strangely, no e-mail address is available to contact ownership or management. I guess the Rotolo family is now too busy to be bothered with things like loyalty and customer satisfaction...R.I.P. Rotolo's - We'll miss you!
Cons: See Below