What a day! We were busy cleaning house when all of a sudden I walked into 1 of our bathrooms and the floor was flooded. About the time I was saying, " what the heck....my daughter yelled that the hall bathroom was flooded and the tub was filling up fast. I immediately checked the masterbath and sure enough there was water flowing everywhere. I called SAWS and they came out and checked their manholes and said to call a plumber. We called 3 companies and our home warranty people. Everyone said it would take 3 - 8 hours to get ahold of someone and send them out. " 3 TO 8 HOURS!!!" You don't tell that to a woman, at 9:30p.m. with kids and house with no usable bathrooms ! My brother suggested I call Roto-Rooter. He had used them before, and was very pleased. Jon was out within the hour. WITHIN THE HOUR!!. He took over and was able to clean the main cleanout and afterwards sent a camera down to check out the line. It was determined that there was a main break so he gave us the necessary paperwork to give to SAWS for them to check it out. Jon was very easy to talk with, he didn't mind my husband and brother hovering over him asking him questions as he worked. He explained everything to us and was just a life saver. THANK YOU JON DUNCAN!