My family and I moved in our house a little over 2 years ago. The previous owner said that they had a problem with tree roots in the sewer lines about every year and a half to two years. Spring of 2010 we our sewer drain in our basement started to back up. We called out a different company and had a horrible experience. A few months after that, the sewer drain in our basement started backing up again. We took my dad's advice and tried a chemical. That worked, but only for a few more months. I noticed last night that the basement sewer drain was backing up yet again. This had made the third time in less than a year! Ugh! My husband called Roto-Rooter around 4:30 pm and they said they'd have somebody out tonight by 7 pm. Same day service! I was totally surprised. The service technician showed up around 6 pm. He worked so hard and long on our problem. He found a massive root in the sewer that was the cause of the main problem. And he found the root after spending an hour cleaning out the rest of the sewer line. It took him an hour and a half to get rid of the massive root causing our problem. The tech was totally professional and he got the job done. After this one experience with this company, I would not only use them again, but I would also highly recommend them to anybody!