After having a brand new bathroom constructed, at 10 oclock on a Friday night, we had a massive flood in that new bathroom. Called the number for roto- rooter and got probably the best customer service I can recall. Unable to send a plumber out that night, there was a plumber at my door at 7:45 the next morning. Rich was wonderful, very thorough and kept me appraised of everything he was doing. Of course it was a complicated problem, but Rich definitely thought outside the box to fix the problem. Unfortunately that same night, the same thing happened again, and on Sunday morning Kenny came to help. Again- I cant say enough about the service and his expertise. THANK YOU for making a horrible situation bearable. I would recommend these people to anyone!