Our sump pump gave out on a Saturday night and although we called a dozen companies of all sizes, many who said they gave 24/7 service, and left messages for the others; RotoRooter was the ONLY company to have someone answer the phone, which they did immediately, set the appointment, and sent me a detailed confirmation by email. The other companies never even called back today (it's 18 hours later) What kind of emergency/weekend service is that?\r
So we were glad the Roto-Rooter plumber came out (Pat, I think), installed a new sump in the foot of water (the old one was 13 years old and had broken down before), and drilled a tiny hole in the PVC pipe per the installation instructions, which should have been done by whoever installed the old one or those who've serviced it but wasn't. We have a hydraulic backup pump to install but we appreciate that he told us he didn't have the right hookup equipment and experience (honesty) but tried to contact other RR guys who did. Polite, nice guy. \r
The only reason why I didn't give 5 stars is that we called on Sat at 11pm and while they said they could get someone here between 9-11 am, they pushed it back to 1-2 pm. The water was getting close to our furnace opening. But they were the ONLY company to respond, so I would use them for scheduled repairs and would definitely give them another shot at emergencies.