I?d like to thank Gray at Roto-Rooter for a job well done. I had a major clog affecting my kitchen and bathroom sinks, so I called Roto-Rooter for the fix, and another tech responded. Unfortunately the main pipe, under the kitchen sink, cracked during the cleaning process and a MAJOR leak occurred as a result. To exacerbate the issue, this occurred around 10 p.m. and required a second tech?s attention--the next day. Fortunately for me, Gray promptly responded the following day. He was extremely professional and knowledgeable; I felt immediately at ease? at least until he gave me the estimate (nearing $1,000). Thankfully, Gray understood my financial circumstances and was able to offer a solution costing much less (just over a tenth of the original estimate). Because of Gray?s expertise, extreme professionalism, and willingness to offer alternative solutions based on my personal circumstances, I can now rest assured knowing I can place my future trust in Roto-Rooter with technicians like him! Thanks again! A++!!!