I had previously thought Roto-Rooter was more or less a drain cleaning service. When I learned they did general plumbing as well, I sent an email through their website to see if they could fix a leak in my outdoor hose spigot.
I received a quick response via email that they could take on this job and I scheduled an appointment over the phone.
I must say that Roto-Rooter's phone customer service is excellent. They are kind and helpful. I had some other issues with my plumbing and was told that I could mention them and have them looked at as well.
On the day of my appointment, I received a friendly call from Roto-Rooter and I was told that they could send out one of their best plumbers, and I have to say his work was excellent. I not only had my hose repaired (adding a shut-off valve I was lacking), but had my washer/dryer hookups replaced, and had a new shut off put on my hot water heater, and replaced an old saddle valve for my refrigerator's ice maker with a dedicated piece of plumbing with its own shut-off.
It was excellent work. The plumber was kind, helpful, and informative. He was a true expert. I will definitely consider Roto-Rooter for my plumbing work in the future. They are a great option for anyone in Columbus, OH.