I called Dennis Cordova, a technician with Roto-Rooter, after our toilet overflowed and flooded our basement. We have worked with Dennis over the years and he has always been incredibly reponsive to all our needs. He was at our home within an hour. After snaking the toilet, he promptly diagnosed our problem as a clog in the line. He explained the options we had with regard to replacing or repairing the toilet. The damage to our home was significant. Dennis helped us through the whole process. He snaked our other toilets, as per my request, so this problem would not happen anywhere else in our home. He also removed the problem toilet so our bathroom could be repaired. He did this at no charge and without even our request. Over the next few weeks, he was always available to answer any questions I had as we worked to put our house back together again. He offered us suggestions for toilets, and detailed the pros and cons for all the brands we researched. When we were ready to purchase our new toilet, Dennis immediately made himself available to schedule the installation. The courteous and professional service provided us by Roto-Rooter cannot be beat. We would not hesitate to call them again with any plumbing concerns.