We are in Topeka, Kansas, and we had found out, at about 9 o'clock at night, that our main outgoing water pipe was clogged. This was a nightmare simply because our basement would flood with our waste water. Not only did Roto Rooter make it to us within the hour; Steven was very professional and kind. He allowed me to follow him around and he took the time to show me what he was doing. Not only that, he helped me clean the basement and also gave me great tips on plumbing care. to top it off, the customer service is top notch. I called with a few questions after my service, and Patty gave me the sense that she would come to my house and help me solve any problem. She seem to care that much. I'm not easy to please, and have quite ridiculous standards and expectations. with that said, to be able to make a late night call, Drudge through waste, and still have a smile on your face says you love your employer and your job. Roto Rooter is who I want working on my plumbing.